A UC platform is the software that companies use to manage and integrate their communications. The idea of unification of communications is to bring together real-time voice, video, and text messaging with other communication tools, such as mobile apps, desktop apps, and web-based chat. These unified communications (UC) systems let people seamlessly communicate in the most effective way based on what medium they’re using at a given moment. UC systems are updated to include new communications methods. Some examples of those are applications like WhatsApp, collaborative work apps like Google Docs, or social media platforms like Facebook. These are new forms of communication that used to be outside of the realm of what a business communication system would cover.
Unified Communications is a combination of real-time communications (such as voice, video, and text-based messaging) with collaboration tools such as video conferencing, file sharing, and screen sharing.
The goal of any business should be to create an environment that allows employees to be as productive as possible. A UC platform is the best way to achieve this. With a UC platform, employees can communicate with each other anywhere, anytime, on any device—so long as they have internet access. Unified communication systems have come a long way since the 1980s, when they were first introduced. They’re now a lot more comprehensive in terms of what they can offer. UC systems can now handle real-time voice, video, and text communications, collaboration tools, and even have integrated artificial intelligence capabilities. A UC platform can help to centralize communications within an organization. This means there are fewer communication silos, which can help to drive organizational efficiencies. It can also help to ensure consistent communications across teams, regardless of what type of device they’re using.
A UC platform can help to centralize communications within an organization. This means there are fewer communication silos, which can help to drive organizational efficiencies. It can also help to ensure consistent communications across teams, regardless of what type of device they’re using. A UC system can help with customer service by enabling employees to work remotely—meaning that they can field calls from customer service representatives from their homes. This can save companies thousands of dollars by reducing the amount of office space they need to lease and employees that they need to hire. It can also help employees to be more efficient by enabling real-time collaboration. This includes being able to share documents, video conference, and even share screens—all while taking notes. One study showed that employees who collaborate report a 25% increase in productivity.
A UC platform might be a bit too much for a small business that has fewer communications needs and wants to keep the costs down. There are cheaper alternatives to a UC platform, such as cloud PBX systems or SaaS applications. Another drawback is that many of these platforms are not vendor-agnostic. This means that they might be incompatible with your existing system. It also means that you can’t easily migrate to another vendor.
When choosing a UC platform for your company, you need to take into account your communications needs as well as the features offered by each vendor. Look for a vendor that can provide real-time communications (such as voice, video, and text messaging), collaboration tools, and a roadmap for future developments. Now that you know what a UC platform is, how it works, and its benefits, you can be confident that a UC platform will help your business to improve its communications and become more productive.
Testimonial
AAT have been brilliant in helping us with any AV projects, as well as helping solve problems with inherited existing systems. We have called upon them on many occasions, and each time they have gone above and beyond to ensure the client will have a working system for the dates required, excellent knowledge and service from an excellent team.
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Room solutions have changed considerably since the Covid 19 pandemic, with the working from home ethic being forefront of everyday life. We have risen to this challenge to ensure that we accommodate these requirements, but also designing systems that allow for the return to work, or mix of the two scenarios, allowing companies to continue communicating in a way they are used to without interruption or retraining because of new systems. We will always implement systems that are easy to use, but make use of the latest technology ensuring our customers experience is enjoyable, and that the technology does not confuse, not matter what the size of system.